Field Service Technician (m/f/d) - mainly Texas area

Austin, Texas

Full-time

Permanent employee

What you can expect

Are you passionate about high-end technology and service?

Join VisiConsult, a global technology leader, and work hands-on with cutting-edge industrial X-ray systems. In this role, you play a key part in ensuring safety, reliability, and customer success across a wide range of industrial applications.

In this role, you will be primarily responsible for supporting our key account in Austin, Texas, while also providing general field service support to additional customers across the U.S.

To ensure timely on-site support for our key account, we are looking for candidates who are based in, or within reasonable proximity to Austin, Texas.

This role requires 100% willingness to travel, as you will work both from your home office and directly on customer sites.

In summary your responsibilities include:

Install, maintain, and repair industrial X-ray inspection systems at customer sites
Perform preventive maintenance, troubleshooting, and system upgrades
Provide on-site, remote, and phone-based technical support to customers
Conduct customer training and system acceptance testing
Ensure compliance with safety and quality standards
Complete service reports and technical documentation accurately
Collaborate with internal teams to resolve technical issues efficiently
Willingness to travel extensively (100%) within the U.S. and internationally as required by the role

What you should bring

High School Diploma or GED required; Associate’s degree or technical certification in Electrical/Electronics Technology, Mechatronics, Industrial Maintenance, Automation, or a related field preferred
2–4 years of hands-on experience in field service, equipment maintenance, or industrial/automated systems, preferably in x-ray or NDT field
Strong mechanical and electrical troubleshooting skills with the ability to diagnose, repair, and maintain industrial equipment
Ability to read and interpret electrical schematics and technical documentation
Basic knowledge of PLC-controlled systems (Siemens experience is a plus)
Proficient with Microsoft Office 365 and general computer applications
Hands-on, self-motivated problem solver with the ability to work independently in fast-paced field environments
Customer-focused team player with strong communication and interpersonal skills
Reliable, adaptable, and well-organized with a strong sense of ownership and accountability
Valid driver’s license and clean driving record required
Willingness and ability to travel up to 100%, primarily within the U.S. and occasionally internationally
Fluent English required; Spanish language skills are a plus

This position supports customer programs that are subject to U.S. export control regulations and specific contractual requirements. Any offer of employment is contingent upon the candidate’s ability to perform the position in compliance with applicable export control laws and customer requirements. Employer sponsorship for U.S. employment authorization is not available for this position.

What we offer

Career and development opportunities
An international and team-oriented work environment
Variety of perspectives due to a wide range of industries and customers

Your contact to us

Please apply online using our online form via the link in the respective job posting. With just a few clicks, you can provide us with your application documents. This enables us to process your application optimally and quickly. If you have any questions, please do not hesitate to contact us at communication@visiconsult.de.

We look forward to getting to know you!

About us

VisiConsult is a developer and manufacturer of X-ray systems with approx. 250 employees, a headquarters near Lübeck, as well as further locations in America and Asia. As a family-owned company, we sell standard and customized systems worldwide in the fields of non-destructive testing, security and electronics.

As the world market leader in customized X-ray inspection systems, we are aware of the success factor of good teamwork. Team spirit, reliability and a sense of responsibility, along with curiosity and courage, are therefore important points in our daily work in order to passionately design innovative solutions for long-term success.